FAQ

How are payments processed?

To set up your account, start by selecting a subscription package and paying with a credit card. Your subscription is good for one year. Rest assured that we will not store your credit card information, and you will NOT be billed automatically once your subscription runs out. Instead, we will send you periodic email reminders before your subscription expires, enabling you to renew whenever it works best for you.

How do I sell on the New York Shop Exchange?

To start selling your products on The New York Shop Exchange, simply upload your video to your account and tag each item you have for sale. That way, your products are easily found on our search engine.

How do I buy on the New York shop Exchange?

To start shopping, just search for and locate the particular item you're looking for and contact that seller directly. Each seller's contact information and website link are posted directly on their marketspace page.

How do I upload my video?

To upload a video to your New York Shop Exchange storefront simply log in, locate your name in the upper right hand corner of your screen, and click on the "Upload Page" link.

How often can I upload a new video?

You can upload a new video as often you'd like. Just swap out the old video with the new one… it's that easy!

Can I have more than one video at one time?

You can upload a new video anytime you'd like; however, if you want to display more than one video at a time you'll need to purchase additional video marketspaces or storefronts.

Can I sell adult items on the New York Shop Exchange?

No. The New York Shop Exchange does not allow the distribution of images, video, or text that could be considered obscene, pornographic, or otherwise offensive.

Can I use my marketspace video on TV commercials, too?

Of course! The New York Shop Exchange does not claim any right to text, videos, or images posted by our subscribers, nor do we attach any of our images or branding to your marketspace page. It's YOUR video, so please do with it whatever you'd like.

I am a seller. What if I sell out of all my items?

If you sell out of everything you offer in a particular video, just post a new video and advertise more stuff! You are also welcome to rent out your storefront for the duration of your membership… there are plenty of people who would love the opportunity to do business on The New York Shop Exchange.

Is this website secure?

The New York Shop Exchange uses a security method called 256 bit SSL Encryption to ensure the safety of sensitive information being processed on our server. This is the same method used by all reputable websites that accept credit card payments, and is used by online banking platforms worldwide.

If I forget to renew my membership by the expiration date, can I rejoin?

No problem! You have 30 days beyond your membership's expiration date to renew. If more than 30 days have passed, your deed will be removed from your account. All you have to do is purchase a new one when you are ready to renew.

What if my viewers do not wish to view my entire video?

When uploading a video, you will be able to "tag" each item or service you have to offer, enabling visitors to skip right to the portion of your video where that item or service is being showcased.

How are payments and shipping handled?

When subscribing to The New York Shop Exchange, just enter your credit card information in our secured payment gateway, select your subscription, and you're done!

How can I renew once my annual subscription is up?

As your expiration date approaches, our customer support team will send you an email notification with an option to renew.

Does the New York Shop Exchange store my credit card information?

Your security is our number one priority at the New York Shop Exchange. We never store your credit card information and wenever automatically renew your membership by charging your account. We give you the option to renew before your subscription period has run.

What happens if I want to rent a storefront in the video mall, but they have all been rented out?

Video storefronts are rented out on a first-come, first-served basis. If you don't want to miss out, we suggest you rent your storefront today!

Can I sell internationally?

As long as you have the capability to do so, you may absolutely offer your goods or services to international customers through our video platform.

How do I find my listing/video on the New York Shop Exchange website?

To locate your listing or video, simply log in to your account and click on your name in the upper right hand corner of the screen. You will be taken to your account profile page, where you will find links to all of your videos and storefronts.

What should I do if someone is harassing me by posting a prank video?

All videos uploaded to The New York Shop Exchange website will be monitored by our compliance department. If any video does not meet the criteria laid out in our terms of agreement, it will be immediately deleted from our site. Please inform us of any such harassment by calling our toll-free number: 1-855-409-SHOP (7467). We are available 24 hours a day.

How can I contact a seller?

Each seller's contact information will be listed directly on their storefront page to the right of the video.

How do I know for sure that my video has uploaded properly?

When you want to upload a video to our website, you will be redirected to a page with a link to your storefront where your new video will be located. Please allow up to 30 minutes for your video to be converted in our system. Once this is done, you will receive a link confirming that your video was uploaded successfully and is now available for public viewing.

I just uploaded all of my information. When will my video storefront be activated?

As soon as your payment information is authenticated you will be able to create your storefront, edit your contact information, and upload your video.

Do you have to be a member to shop at the New York Shop Exchange video mall?

Of course not! The New York Shop Exchange video mall is for everyone... however registering for a User Account will enable you to contact sellers and other users on the site directly. It's free to register, and will make your shopping experience that much easier.

Can I purchase more than one deed within the New York Shop Exchange video mall?

You may purchase as many deeds as you would like, for as long as they are available.

As a member of the New York Shop Exchange, how often do I have to pay fees?

One low annual flat rate payment… that is all! You will never pay any additional fees, and you will never pay us a commission. Ever.

How do I report copyright infringement?

If you have a copyright infringement concern, send an email to: legal@newyorkshopexchange.com

Will I receive a buyer or seller rating?

No. The New York Shop Exchange strives to prevent unscrupulous competitors from writing bogus complaints in an attempt to hurt your business.

Do I need a professionally produced video for the New York Shop Exchange?

If you'd like to hire a professional to produce your video, go for it! However, there is no requirement to do so, and many of our members create their own. As long as it's informative, creative, and packed with good content, your video will capture viewers' attention and keep them coming back to your storefront for more.

Can I receive a refund if I am unhappy with my membership?

Absolutely! If at any point you are dissatisfied with your subscription to The New York Shop Exchange, we will be happy to refund your payment. Refunds will reflect a prorated amount of the full membership price: the amount you originally paid, less 1/12th for each month that you have used our service.